Contact Us
Rack Labels and Signage

Ordering


Does Idezi offer labels in fanfolded stacks, on sheets or on rolls?

Labels come on rolls unless you specify otherwise. We can adjust the quantity of labels per roll, just ask your customer service representative. Labels can be provided on sheets or in fanfolded stacks however, tooling may be required at an additional cost to create a custom sheet size.

How do I reorder labels?

Contact our customer service department at 615-377-8849 and use our Idezi Part Number to reorder labels.

Can you design my label?

Typically, we don’t create label designs from scratch, but we do work with a variety of graphic designers on selected projects to design custom labels. If you have all of your label design elements (text, graphics, barcode, etc.) ready, our art department can put everything together for label printing at an additional charge. Please contact us at 615-377-8849 to get specific pricing on our artwork related setup charges.

Is white considered a printing color?

White is only a printing color when used on colored or clear materials. If you are printing your label on white stock, there is no need or charge for white ink.

How do I know my printing will be of good quality?

We’re dedicated to producing the highest quality label products and we guarantee your satisfaction with our labels. Our satisfaction guarantee covers all areas related from print to material quality. We are happy to provide you with a sample package if you would like to see some examples of our product quality. Please call our customer service team at 615-377-8849 to request a sample package.

How long will it take to produce my label order?

Production time varies depending on your specific label requirements. Depending on the complexity of your project, our typical production time is 2-3 weeks from the date that we receive your signed artwork approval. Label orders that require specialty materials or custom tooling typically take another full week from the date that we receive your signed artwork approval. Most label reorders usually can be produced within two weeks. If you have a specific date that you need your labels to ship, simply let our customer service team know your required date and we’ll work to ship your labels on your required schedule.

What are the most popular label sizes?

We can provide you with the exact size that you require so you won’t be limited to a set of label sizes. Our large inventory of cutting tools means we have thousands of label sizes for you select from. In the rare event that we don’t have the exact size or shape that you require, we can order a custom cutting tool for you. Contact our customer service team at 615-377-8849 to check out our existing label sizes or to get pricing on a custom cutting tool.

What does 4 over 1 or 4 over 0 mean?

This refers to how many colors are printed on the face and back of a label. The first number refers to the number of colors printed on the front of the label while the second number refers to the number of colors printed on the back of the label. “4 over 0? means four colors are printed on the front of the label with no printing on the backside – which is the most common configuration. 4 over 1 would be a job that has 4 colors on the front of label and 1 color on the back.

What forms of payment do you accept?

Visa, Mastercard, American Express, Discover Card, a check in advance or Net 30 terms (with approved credit app only).

What is the Pantone Matching System (PMS)?

PMS is for printing spot colors. Pantone colors each have CMYK equivalents.

What printing process do you use?

We print labels using flexographic and digital label presses.

What’s the difference between die-cut and butt-cut?

Die-cut labels have round corners and spacing between each label on the roll. Butt-cut labels have square corners and no spacing between each label on the roll.

Will I receive the exact label quantity I ordered?

Due to the nature of the custom label manufacturing process, the quantity can vary between 10% below up to 10% above the ordered amount. The custom label can be difficult to produce the exact quantity of labels that are ordered. We can produce the exact amount, but there is an additional charge for that amount. In the event that we have issues producing the exact quantity that you ordered, we will not ship less than 90% of your requirements nor will we ship more than 110% of your requirements. You will only be billed for what we actually produce and ship. If you require us to produce the exact quantity of labels ordered, simply let our customer service team know, and we will do our best to accommodate your needs.

Is Idezi.com secure?

Yes, all sections of our website where personal information is required are secure. Due to the insecure nature of email, we recommend that you contact our customer service team at 615-377-8849 if you need to provide credit card information for an order.

I’ve placed my label order and/or approved the proof, but I need to make a change!

Due to quick production turnarounds, it may not be possible to make changes to your label order after you’ve approved the label proof. Please contact us at 615-377-8849 if you need to make changes to your label.

Do you offer stock shipping labels?

Yes, check out our stock label section under Products. We offer many more stock labels. Please call our customer service staff to learn more. 615-377-8849

Who can I talk to about my label order?

If you have specific questions about your label order, please contact our customer service team at 615-377-8849 or email us at orders@idezi.com.

Do you guarantee my labels?

Yes, all of our labels are guaranteed to be free of material or printing defects. Our satisfaction guarantee covers all areas related to print and material quality.

Learn @ Idezi


Idezi offers many products that all fit into identification, thus the tag line, “ID made easy”. So, while we have a single-minded focus in this field, it encompasses many different products. We have designed this FAQ section to provide you easy access to many industry questions and answers.

Please look over and see if we have answered your questions. If not, please call us at 615-377-8849, so we can add to the list.

Idezi
1585 Mallory Lane, Suite 105
Brentwood, TN 37027-3036
phone: 615-377-8849
fax: 615-376-5867
Idezi is a division of Idezi Group, LLC